Q&A

Q: How long does shipping take?

A: Orders are processed within 2–3 business days. Once shipped, most orders arrive within 5–7 business days domestically. You'll receive a tracking link by email as soon as your order ships.

Q: Do you ship internationally?

A: Not yet — we currently ship within the U.S. only.

Q: How do digital products work?

A: Digital items are delivered instantly by email after checkout, with a download link available in your order confirmation. No physical item will be shipped for these products.

Q: What's your return policy?

A: We accept returns on unused physical items within 14 days of delivery. Digital products, and candles that have been lit, are final sale. Please visit our Shipping & Returns page for full details.

Q: How should I care for my candle?

A: Trim the wick to ¼ inch before each burn, and burn in sight on a heat-safe surface. For the fullest scent throw, allow the wax to melt to the edges of the vessel on the first burn.

Q: Are your journals refillable?

A: Not at this time, but it's something we're considering for future collections.

Q: Do you offer gift wrapping or notes?

Q: How can I reach you?

A: For anything not covered here, email us at shop@evermerestudio.com — we typically respond within 1–2 business days.